Return & Refund Policy

We want you to be happy with your purchase from The Big Jackpot Shop. Please review the policy below before submitting a return request.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a standard return, your item must be in the same condition that you received it — unworn, unused, unwashed, and unaltered, with original tags and packaging when applicable.

You will also need your order number or other proof of purchase.

Starting a Return

To request a return, select “Start a Return” at the bottom of our website and complete the return request form.

Please do not mail your item back before your return request has been reviewed and approved.

Once your return is approved, we will provide instructions on where and how to send your merchandise.

Items sent back without first submitting a return request and receiving approval may not be accepted.

For standard returns, including returns due to sizing, fit, or a change of mind, the customer is responsible for return shipping costs.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives:

• Damaged
• Defective
• Misprinted
• Incorrect
• Or otherwise affected by a manufacturing or fulfillment issue

Please select “Start a Return” at the bottom of our website and submit a return request as soon as possible.

When submitting your request, please upload clear photos showing the issue. These photos allow us to review the problem and determine the appropriate resolution.

Please do not mail a damaged, defective, misprinted, or incorrect item back unless we specifically instruct you to do so.

After reviewing your request and photos, we will contact you with the next steps. Depending on the issue, an approved claim may qualify for a replacement, reshipment, or refund.

Exchanges

If you would like to exchange an eligible item for another size or item, select Exchange when completing the Start a Return form.

Once your exchange request has been reviewed and approved, we will provide instructions for returning the original merchandise.

Exchanges are subject to product, size, and color availability.

Customers are responsible for return shipping on standard exchanges unless the exchange is necessary because we sent a damaged, defective, misprinted, or incorrect item.

Exceptions / Non-Returnable Items

We cannot accept returns for:

• Items that have been worn, washed, used, or altered
• Items damaged after delivery
• Items returned outside the applicable return period
• Items marked Final Sale
• Gift cards

If you are unsure whether your item qualifies for a return, please submit a request through Start a Return and we will review it.

Sale Items

Items specifically marked Final Sale cannot be returned or exchanged.

Items purchased at a discounted or promotional price may still be eligible for return unless they were specifically identified as Final Sale at the time of purchase.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after the refund is issued for your bank or credit card company to process and post the funds to your account.

Original shipping charges are non-refundable for standard returns.

If your order was damaged, defective, misprinted, incorrect, or affected by another verified fulfillment issue, we will determine the appropriate refund or replacement based on the circumstances.

Return Shipping

For standard returns due to reasons such as:

• Wrong size ordered
• Item does not fit
• Change of mind
• No longer wanting the item

The customer is responsible for the cost of shipping the merchandise back to us.

Do not send merchandise until your return request has been approved and you have received return instructions.

For approved damaged, defective, misprinted, or incorrect-item claims, do not ship the product back unless we specifically ask you to do so.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union and applicable consumer law provides you with a right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Returned merchandise must be in the same condition in which it was received, unworn or unused, with tags and original packaging when applicable, along with proof of purchase.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.