Shipping Policy

Thank you for shopping with The Big Jackpot Shop! Please review our shipping information below before placing your order.

Order Processing

Many of our products are made to order. Most orders are typically processed and prepared for shipment within 2–5 business days after your order is placed.

Processing time is separate from shipping/transit time.

During holidays, promotions, new product launches, or periods of high order volume, processing may take longer than usual.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order, shipping destination, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery

Delivery times vary depending on the shipping destination, carrier, product, and shipping method selected.

The estimated delivery information provided at checkout is an estimate and not a guaranteed delivery date.

Carrier delays, weather, holidays, customs processing, and other circumstances outside of our control may occasionally affect delivery times.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time after receiving your tracking information for the carrier to update the tracking status.

Multiple Shipments

Items within the same order may occasionally be fulfilled from different locations or packaged separately.

Because of this, your order may arrive in more than one shipment and on different days.

If this happens, you may receive separate tracking information for each shipment.

Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error in your shipping information, please contact us through our Contact Us page as soon as possible.

We cannot guarantee that an address can be changed once an order has entered production or been shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Delayed or Lost Packages

If your order has not arrived by the estimated delivery date, please check your tracking information first.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us through our Contact Us page with your order number so we can review the shipment.

Please note that carrier delays may occasionally occur after an order leaves the fulfillment facility.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location

• Check with other members of your household

• Check with neighbors, building staff, or your mailroom if applicable

• Contact the shipping carrier using your tracking information

If you are still unable to locate the package, please contact us through our Contact Us page and we will review the situation.

International Shipping

International shipping availability is determined by the destination and will be shown at checkout.

International orders may take longer to arrive due to customs processing and local carrier procedures.

Depending on the destination country, international orders may also be subject to customs duties, taxes, or import fees. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Separate Return Shipping

Shipping an order to you and shipping an approved return back to us are separate transactions.

For information regarding returns, exchanges, damaged merchandise, and return shipping costs, please review our Return & Refund Policy or select Start a Return at the bottom of our website.

Questions About Shipping

If you have questions about your order or shipment, please visit our Contact Us page and include your order number so we can assist you.